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WELCOME

Getting Started with ZoodEsim

Welcome to your new client portal. This dashboard is your central hub for managing digital services, viewing invoices, and contacting our team.

Create Account

Register with your email to access your secure dashboard.

Instant Activation

Most services activate instantly after payment. No waiting required.

Dedicated Support

Access support tickets or chat directly from your "My Account" area.

BILLING

Billing & Payments

Accepted Methods

Payment methods are currently being configured.

Secure Transactions

Your security is our priority. We use 256-bit SSL encryption for all transactions. We do not store your full credit card numbers on our servers.

Subscription Management

Recurring services renew automatically to ensure no service interruption. You can cancel a subscription at any time from your dashboard to stop future billing.

Refund Policy

If a service fails to deploy due to a technical error, you will be automatically refunded. For other inquiries, please contact support within 24 hours of purchase.

SUPPORT

How Can We Help?

Our team is dedicated to your success. If you run into any issues or have questions about our services, here is how to reach us.

Email Support

Send us a detailed message and we'll get back to you as soon as possible.

Service Guides

Detailed instructions for every tool we offer are listed below on this page.

Browse Guides ↓

ZoodEsim AI Receptionist

Your 24/7 AI receptionist answers customer questions on your website, captures leads, books appointments into your calendar (Chat + Booking plan) and answers your business phone (Chat + Booking + Phone plan). Open it any time at sohibzoda.appserviceportal.com/receptionist.

In This Guide

Getting Started Look and Install Leads and Your Inbox Booking Appointments (Chat + Booking plan) Answering Phone Calls (Chat + Booking + Phone plan) Integrations and Plan

Open Your Dashboard

From your client portal, click AI Receptionist in the apps menu or the Access button on your services page, or go to sohibzoda.appserviceportal.com/receptionist. The setup checklist on the Dashboard walks you through everything.

Train It on Your Business

Open Knowledge, paste your website address and click Train. It reads your homepage and up to 19 important pages (services, prices, FAQ, contact) in about a minute. Retrain any time your site changes.

Add Business Facts

Anything that is not on your website, or that it gets wrong, goes in Business Facts: holiday hours, specials, parking, policies. Facts always win over website text and are kept when you retrain.

Set Its Personality

In Knowledge, write short instructions (for example: be warm and brief, always mention our free consultation) and the four starter questions shown in the chat.

Customize the Look

In Appearance, set your business name, the receptionist name, welcome message, brand color, button position, an optional bubble next to the button and a photo or logo. The preview updates as you type.

Test It

Open Test and ask the questions your customers ask. This is exactly what visitors see. Test chats appear in your Inbox.

Add It to Your Website

Open Install and copy the one-line code into your site footer: WordPress (WPCode plugin), Wix (Custom Code), Squarespace (Code Injection), Shopify (theme.liquid) and others. Step-by-step guides are on the Install page.

No Website? Share Your Chat Link

Your Dashboard shows a chat link that opens a full-page chat. Add it to your Google Business Profile, Instagram or Facebook bio and email signature.

How Leads Are Captured

When a visitor wants a callback, a quote or help it cannot give, it asks for their name and email or phone. Every new lead is emailed to you and listed under Leads, where you can export a CSV.

Take Over a Chat

Every conversation is in your Inbox. Type a reply and the AI pauses for that chat; the visitor sees your message live. Click the AI button to hand the chat back. Chats marked Needs you are visitors who asked for a person.

Alerts

In Alerts and Integrations, choose up to three emails for new leads, bookings and requests for a person.

Choose How Booking Works

In Bookings, pick Book in the chat (it offers open times and books them), Send my booking link (Calendly, Cal.com, Square and others), or Collect requests (you confirm by hand).

Hours and Appointment Types

Set your time zone, the hours you take appointments, your appointment types and lengths, the gap between appointments, minimum notice and how far ahead people can book.

Connect Your Calendar

Paste your Google, Outlook or Apple calendar private iCal link so busy times are never offered. Then subscribe to your bookings feed in your calendar app so new appointments appear there too. You also get an email for every booking.

Customer Emails

Customers get a confirmation with an Add to Google Calendar button and a calendar file, a reminder 24 hours before, and a link to cancel. Optional: a follow-up email to leads who did not book.

Get Your Phone Number

Open Phone, pick United States or Canada, type a 3-digit area code and click Find numbers. Click Choose next to a number and it starts answering right away. Call it to hear your receptionist.

Keep Your Current Number

Forward your existing business line to your receptionist number. Verizon: dial *72 and the number (or *71 for missed calls only); *73 stops it. AT&T and T-Mobile: dial **21*, the number and # (or **61* for missed calls only); ##21# or ##61# stops it. Office phone systems have a forwarding setting.

Voice and Greeting

Choose a language and voice (click Play to hear it) and the greeting callers hear first. Click Write it for me for a ready-made greeting. It answers from the same Knowledge as your website chat.

Transfers

Add your number in Transfer calls to. When a caller asks for a person, it connects them during your business hours (set in Bookings). Outside those hours, or if nobody picks up, it takes a message and alerts you.

Spam Protection

Callers with hidden or unverified numbers press 1 before it answers, so robocalls never get through. You can also block hidden numbers and specific numbers. Your transfer number is never blocked.

Your Calls

Every call appears in your Inbox with a phone icon, a short summary and the full transcript, and you get an email after each call. Recent Calls on the Phone page shows every call, including blocked spam.

Send Leads to Your Tools

Paste a webhook URL from Zapier (Catch Hook), Make (Custom webhook) or GoHighLevel (Inbound Webhook). Every lead, booking, cancellation and request for a person is sent as JSON. Use Send test event to check it.

Phone Call Length

Phone calls are unlimited for normal business use, up to 15 minutes each.

Upgrade

Open Plan and click Request upgrade on the plan you want. We will switch your plan.

ZoodEsim E-SIM Guide

Get instant mobile data in 150+ countries. Receive a QR code via email, scan it with your phone, and connect to high-speed 4G/LTE and 5G networks wherever you travel.

In This Guide

How to Order What You'll Receive Installing Your E-SIM Activating Your E-SIM Using Your Data APN Settings Device Compatibility Troubleshooting Important Information Frequently Asked Questions

Select Your Destination

Enter the country or region where you need data coverage. Options include individual countries (like France, Japan, or United States) and multi-country regional plans (like Europe 40+ areas, Asia 20+ areas, or Global 130+ areas).

Choose Your Plan

Select a data plan based on your needs. Plans vary by:

Data Amount — Daily allowance (e.g., 500MB/day, 1GB/day, 2GB/day)

Duration — How many days the plan is valid (e.g., 5 days, 10 days, 30 days)

Coverage — Single country or multi-country regional coverage

Complete Your Order

Review your order, apply a promo code if you have one, and submit payment. Your E-SIM will be delivered instantly via email.

Email Delivery

After purchase, you'll receive an email containing:

QR Code — Scan this to install your E-SIM

SM-DP+ Address & Activation Code — For manual installation if needed

Usage Check Link — Check your remaining data anytime

Installation Instructions — Step-by-step guide for your device

Method 1: Scan QR Code

The easiest way to install your E-SIM:

  1. Open your phone's camera
  2. Point it at the QR code from your email
  3. Tap the notification that appears
  4. Tap Add Cellular Plan or Install
  5. Follow the on-screen prompts to complete setup

Method 2: Manual Installation

If scanning doesn't work, enter the details manually:

On iPhone:

  1. Go to Settings > Cellular > Add eSIM
  2. Tap Use QR Code > Enter Details Manually
  3. Enter the SM-DP+ Address from your email
  4. Enter the Activation Code from your email
  5. Tap Next and follow the prompts

On Android:

  1. Go to Settings > Network & Internet > SIMs
  2. Tap Add or Download SIM
  3. Select Enter code manually
  4. Enter the SM-DP+ Address and Activation Code
  5. Tap Confirm and follow the prompts

Before You Travel

You can install your E-SIM up to 30 days before your trip. The data plan won't start until you first connect to a network at your destination.

  1. Install the E-SIM while you still have WiFi
  2. Keep the E-SIM turned off until you arrive
  3. The plan activates when you first connect abroad

When You Arrive

  1. Go to Settings > Cellular (iPhone) or Settings > Network & Internet > SIMs (Android)
  2. Turn ON your E-SIM line
  3. Enable Data Roaming for the E-SIM
  4. Turn OFF data roaming for your home SIM (to avoid charges)
  5. Wait up to a few minutes to connect

First-time connection may take up to an hour in some locations. If you don't connect immediately, restart your phone.

How Day Pass Plans Work

Day Pass plans give you a set amount of high-speed data each day:

Example: Europe 500MB/Day for 5 Days


  • 500MB of high-speed 4G/LTE/5G data per day
  • After using 500MB, you still get unlimited data at slower 2G speeds (255-512 Kbps)
  • Data resets every 24 hours at midnight
  • Plan lasts for 5 days total from first connection

Checking Your Data Usage

Monitor how much data you've used:

Method 1: Usage Link

Click the usage check link from your email to see real-time stats

Method 2: Phone Settings

Go to Settings > Cellular > Cellular Data Usage to view consumption

Note: Usage updates may not be instant — allow time for the system to sync.

Using Hotspot

Most E-SIM plans support hotspot sharing, allowing you to share your data connection with other devices like laptops or tablets.

On iPhone:

Go to Settings > Personal Hotspot and turn it on

On Android:

Go to Settings > Network & Internet > Hotspot & Tethering

Automatic Configuration

APN settings are configured automatically for most devices and destinations. You typically don't need to change anything.

Japan (iOS Only)

Go to Settings > Cellular > Cellular Data Network

In the APN field, enter: vmobile.jp

Make sure Data Roaming is turned ON for your E-SIM

Supported Devices

Your phone must be E-SIM compatible and carrier unlocked to use an E-SIM.

iPhone — iPhone XR and newer (iPhone XS, 11, 12, 13, 14, 15, 16 series)

Google Pixel — Pixel 3 and newer

Samsung Galaxy — Galaxy S20 and newer, Galaxy Z Fold/Flip series

Other Brands — Many newer models from Motorola, OnePlus, Oppo, and others

Checking iPhone Compatibility

  1. Go to Settings > General > About
  2. Scroll down and look for EID
  3. If you see a 32-digit EID number, your iPhone supports E-SIM

Checking Android Compatibility

  1. Go to Settings > Network & Internet
  2. Look for SIM or Mobile Network options
  3. If you see Add eSIM or Download SIM, your device supports E-SIM

Carrier Unlock Requirement

Your phone must be unlocked from your carrier to use an E-SIM from another provider. If your phone was purchased outright or your contract is complete, it's likely unlocked. Contact your carrier if you're unsure.

Can't Connect to Internet

If you've installed the E-SIM but can't get online:

  1. Go to Settings > Cellular > Cellular Data
  2. Select your E-SIM as the data line
  3. Make sure Data Roaming is ON for the E-SIM
  4. Check for signal bars — if none, restart your phone
  5. Try manually selecting a network: Settings > Cellular > Network Selection > turn off Automatic and choose a carrier
  6. Turn off any VPN
  7. Toggle the E-SIM OFF and back ON

Can't Install E-SIM

If the QR code won't scan or installation fails:

  1. Make sure your device is E-SIM compatible
  2. Confirm your phone is carrier unlocked
  3. Check you have a stable WiFi or data connection
  4. Verify the QR code hasn't already been installed on another device
  5. Try manual installation using the SM-DP+ Address and Activation Code

Accidentally Deleted E-SIM

If you delete your E-SIM by mistake:

  1. You can reinstall it by scanning the same QR code again
  2. The QR code only works on the same device it was originally installed on
  3. You cannot transfer a deleted E-SIM to a different device

Key Rules

One Device Only — Each QR code can only be installed on one device. Once installed, it's locked to that device.

No Transfers — An activated E-SIM cannot be moved to a new phone.

30-Day Install Window — Install your E-SIM within 30 days of purchase. The data plan starts when you first connect.

No Top-Ups — Plans cannot be extended or topped up. Purchase a new plan if you need more data.

Using Both SIMs

On dual-SIM phones, you can use your E-SIM alongside your regular SIM:

Home SIM — Keep for calls and texts (turn off data roaming to avoid charges)

E-SIM — Use for affordable mobile data while traveling

Go to Settings > Cellular to manage which SIM is used for calls, texts, and data.

5G Availability

5G speeds are available in select countries including:

United States, United Kingdom, Germany, France, Spain, Italy, Japan, South Korea, Australia, Singapore, and more.

Network availability depends on local carrier coverage. Your device will automatically connect to the fastest available network (5G/4G/LTE/3G).

Common Questions

What is an E-SIM? An E-SIM is a digital SIM card built into your phone. Instead of inserting a physical SIM, you scan a QR code to download your cellular plan.

Can I use my regular SIM at the same time? Yes. On dual-SIM phones, keep your home SIM for calls and texts while using the E-SIM for data.

How many E-SIMs can I store? iPhones can store up to 10 E-SIMs; Android devices typically store 5-7. Only one E-SIM can be active at a time.

Can multiple phones use the same QR code? No. Each QR code is tied to one device and can only be scanned once.

What happens if I use all my high-speed data? You'll still have unlimited data at reduced 2G speeds (255-512 Kbps) until the daily reset.

Can I reinstall a deleted E-SIM? Yes, scan the original QR code again on the same device. It cannot be installed on a different device.

Can I transfer my E-SIM to a new phone? No. Once activated, an E-SIM cannot be transferred. If you haven't activated it yet, you can install it on a different device.

ZoodEsim AI SEO Autopilot

AI SEO Autopilot writes new blog posts for your website every month, fixes your pages for Google, tracks your rankings and emails you a monthly report. Open it any time at {seo_autopilot_url}.

In This Guide

Getting Started Every Month

Open Your Dashboard

From your client portal, click AI SEO Autopilot in the apps menu or the Access button on your services page, or go to {seo_autopilot_url}. The setup checklist on the Dashboard walks you through everything.

Add Your Business Profile

Open Business Profile, enter your website address and click Read my website. Check your services, the cities you serve and your phone number, then click Save Changes. Your first month of blog posts is planned right away.

Connect WordPress

Open Connect Website and click Download Plugin. In WordPress go to Plugins, Add New, Upload Plugin, choose the file and click Install Now, then Activate. The dashboard shows Connected within seconds.

Choose How Posts Go Live

In Publishing, choose to approve each post or publish automatically. Drafts are ready 3 days before their date either way.

Blog Posts

You get 4 posts a month on Autopilot or 8 on Autopilot Pro, each written for your services and city with links to your own pages, a photo and an FAQ. Edit, approve, rewrite or skip any post in Blog Posts.

Site Fixes

Each month the plugin adds missing image descriptions (alt text), improves weak page descriptions in your SEO plugin, and adds your business details for Google. Every change is listed in Site Fixes.

Rankings

Add the searches you want to rank for in Rankings. We check your Google position and Google Maps position every month.

Site Health and Reports

We check your website around the clock and email you if it goes down or your SSL certificate is about to expire. A report of everything we did arrives by email at the end of each month.

ZoodEsim Digital Gift Cards

Sell digital gift cards for your business from a branded page. Customers pay online, the recipient gets a code by email, and you redeem it in store. Free to activate; a 3% platform fee per card sold.

In This Guide

Getting Started How Customers Buy Redeeming Cards Money and Fees

Open Your Gift Card Dashboard

From your client portal, click Digital Gift Cards in the apps menu or the Access button on your services page. The dashboard has four sections: Dashboard, Redeem, Cards and Settings.

Connect Your Bank Account

In Settings, click Connect bank account. Stripe walks you through a short form (about two minutes). Payments for every gift card go straight to this account; the platform never holds your money. Customers cannot buy until this step is done.

Set Up Your Page

Upload your logo, pick your two brand colors, write a headline and intro text, choose the amounts you offer and the custom-amount range, and set a support email. The live preview shows exactly what your gift card will look like.

Share Your Link

Your page address is shown at the top of the Dashboard. Put it on your website, social media, receipts and counter signage. The setup checklist tracks these steps for you.

The Purchase Page

Customers pick an amount, enter the recipient and their own details, add an optional message and pay by card. The card preview updates as they type.

Instant Delivery

The moment payment clears, the recipient receives a branded email with the amount, the message and a 16-character code. The buyer receives a receipt. If no recipient email is entered, the card is sent to the buyer.

Balance Check

Every card email links to a balance page where the holder can check what is left at any time.

Look Up a Code

Open the Redeem section, type or paste the code and click Look up. You will see the remaining balance and who the card was for.

Enter the Amount Used

Type the amount of the purchase and click Redeem. Partial redemptions are supported: the rest stays on the card until it is used up.

Cards List and Void

The Cards section lists every card sold with buyer, recipient, amount, balance and status. Void a card if it was issued by mistake or refunded; a voided card can no longer be used.

Where the Money Goes

Gift card payments are deposited to your own Stripe account on Stripe's normal payout schedule. A 3% platform fee plus standard card processing is deducted from each payment automatically.

Refunds

Because the money is in your Stripe account, refunds are issued from your Stripe dashboard. After refunding, void the card in the Cards section.

Card Validity

Cards are valid for 5 years from the purchase date.